Privacy Policy for Lois and India
Last Updated: April 30, 2025
At Lois and India, accessible at www.loisandindia.com, we are committed to protecting the privacy and security of our visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and other applicable laws, including the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) where relevant.
By using our website, you acknowledge and agree to the practices described in this policy. If you do not agree, please refrain from using our website or providing your personal information.
1. Information We Collect
We collect information to provide and improve our services, process orders, and communicate with you. The types of information we collect include:
a. Personal Information You Provide:
- Account and Order Information: Name, email address, phone number, billing and shipping addresses, and payment information (e.g., credit card details) when you create an account, place an order, or contact us.
- Communications: Information you share via contact forms, customer support inquiries, or newsletter subscriptions.
- Optional Information: Preferences or feedback provided voluntarily, such as survey responses or reviews.
b. Automatically Collected Information:
- Device and Usage Data: IP address, browser type, operating system, device identifiers, pages visited, referring/exit pages, and date/time stamps collected via log files, cookies, or similar technologies.
- Cookies and Tracking: We use cookies to enhance functionality, analyze trends, and personalize your experience (e.g., remembering your cart). You can manage cookie preferences via your browser settings or our cookie consent banner.
- Analytics: Aggregated data on user behavior (e.g., via Google Analytics) to improve our website and services.
c. Information from Third Parties:
- Data from social media platforms if you link your account or interact with us on platforms like Facebook or Instagram.
- Information from payment processors or shipping partners to fulfill orders.
We do not knowingly collect personal information from children under 13. If we learn that such data has been collected, we will take steps to delete it in accordance with applicable laws, such as COPPA.
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: Process and deliver orders, issue invoices, and provide customer support.
- Service Improvement: Analyze website usage to enhance functionality, content, and user experience.
- Marketing and Communications: Send newsletters, promotions, or updates (with your consent, where required). You can opt out at any time via the unsubscribe link in emails.
- Security and Fraud Prevention: Detect and prevent unauthorized access or fraudulent activities.
- Legal Compliance: Meet legal obligations, such as tax reporting or responding to lawful requests from authorities.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Trusted third parties that assist with payment processing (e.g., Stripe, PayPal), shipping, analytics, or marketing. These providers are contractually obligated to protect your data.
- Business Partners: Affiliates or partners for joint promotions, with your consent where required.
- Legal Authorities: When required by law, such as in response to a court order or to comply with regulatory obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
If your data is shared with overseas recipients (e.g., cloud providers in the US), we ensure compliance with APP 8 and GDPR (if applicable) by using providers with adequate data protection measures.
4. Your Rights and Choices
You have rights regarding your personal information, subject to applicable laws:
- Access and Correction: Request access to or correction of your personal information by contacting us at loisandindia@hotmail.com.
- Deletion: Request deletion of your data, except where we are required to retain it for legal or operational purposes.
- Opt-Out: Unsubscribe from marketing communications or disable cookies via browser settings or our consent banner.
- GDPR Rights (EU Residents): If you are in the EU, you may request data portability, restrict processing, or object to certain uses.
- CCPA Rights (California Residents): You have the right to know what data we collect, request deletion, and opt out of data sales (we do not sell data).
To exercise these rights, contact us at loisandindia@hotmail.com. We will respond within 30 days (or 45 days for complex requests) and may require identity verification.
5. Data Security
We implement reasonable security measures, including encryption, firewalls, and secure socket layer (SSL) technology, to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and you use our website at your own risk. You are responsible for keeping your account credentials confidential.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:
- Account and order data are kept for as long as your account is active or as required for tax purposes.
- Analytics data is anonymized and retained indefinitely.
- Marketing data is deleted upon unsubscribe.
When data is no longer needed, we securely delete or anonymize it.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., social media platforms). We are not responsible for their privacy practices. Please review the privacy policies of those sites before sharing your information.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Ensure website functionality (e.g., maintaining your cart).
- Analyze usage and improve services.
- Deliver personalized content or ads.
You can manage cookies via our consent banner or browser settings, but disabling cookies may limit website functionality.
9. International Data Transfers
As an Australian business, we primarily store data in Australia. However, some service providers (e.g., cloud storage or analytics) may process data overseas, such as in the US. We ensure these providers comply with Australian and international privacy standards, such as GDPR or equivalent safeguards.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a website notice. The updated policy will take effect upon posting, with the “Last Updated” date revised.
11. Contact Us
For questions, complaints, or to exercise—you’re your data rights, please contact us at:
Lois and India
Email: loisandindia@hotmail.com
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or, for EU residents, your local data protection authority.
12. Additional Information
- California Residents: Per CalOPPA, we disclose all data collection practices in this policy. We do not sell your data, so no opt-out is needed under CCPA.
- EU Residents: Our legal basis for processing under GDPR is consent (e.g., for marketing), contract performance (e.g., for orders), or legitimate interests (e.g., for analytics).
- Children’s Privacy: We do not target children under 13 and will delete any such data if collected unintentionally.